Overview
At japan-tengsu.co, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully to understand your rights and options.
Returns
Eligibility for Returns
- Timeframe: You have 30 calendar days from the date you received your item to request a return.
- Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Non-Returnable Items
Certain types of goods are exempt from being returned, including:
- Perishable goods (e.g., food, flowers)
- Intimate or sanitary goods
- Hazardous materials
- Gift cards
- Downloadable software products
- Some health and personal care items
Return Process
- Initiate a Return: To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for the return.
- Return Authorization: Our team will review your request and, if approved, will provide you with a return authorization and instructions on how to send your item back.
- Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
Eligibility for Refunds
- Condition: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [customer service email].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [customer service email] and send your item to: [return address].
Shipping Returns
To return your product, you should mail your product to our provided address after request.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information
For more information about our return and refund policy, if you have questions, or if you would like to make a complaint, please contact us by email at [email protected].
Feel free to customize the contact information and specific details to better match your business operations.