Overview
Thank you for shopping with japan-tengsu.co. We aim to provide the best possible service for our customers. The following terms outline our shipping policy.
Processing Time
Due to limited stock availability, order processing may take longer than usual. Please allow up to 10 business days for us to process your order before it is shipped. We will notify you via email once your order has been dispatched.
Shipping Times
Once your order has been processed and shipped, the delivery time can vary based on your location. On average, delivery takes approximately 30 days. Please note that this is an estimate and actual delivery times may vary due to factors beyond our control, such as customs delays or postal service disruptions.
Shipping Rates
Shipping rates are calculated based on the weight of your order and the delivery address. The total shipping cost will be displayed at checkout before you complete your purchase.
Order Tracking
After your order is shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track the status of your delivery through our carrier’s website.
Delayed or Lost Orders
If your order is significantly delayed or you suspect it may be lost, please contact our customer service team at [[email protected]]. We will work with the shipping carrier to resolve the issue and keep you informed throughout the process.
Shipping Destinations
We currently ship to the following regions:
- North America
- Europe
- Asia
- Oceania
If your location is not listed, please contact us at [[email protected]] to inquire about shipping options to your area.
Customs, Duties, and Taxes
Please be aware that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are not included in our prices or shipping fees and are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential charges before placing your order.
Incorrect Shipping Information
We are not responsible for orders not delivered due to incorrect or incomplete shipping addresses provided by the customer. Please double-check your shipping information before submitting your order to ensure it is accurate.
Contact Information
If you have any questions or need further assistance regarding our shipping policy, please contact us at [[email protected]].
Feel free to customize the contact information and specific details to better match your business operations.